Infrassistance enables organisations to achieve their information technology and wider business goals through the application of IT management leading practices and frameworks such as ITIL®, SFIA, SIAM, ISO/IEC20000 and ISO/IEC27001 into the real world of IT and business operations.

Achieving organisational change and ensuring that positive and lasting improvements can be seen is where Infrassistance excels and our consultants’ knowledge of not only applying best practice frameworks in the real world, but achieving organisational change is unrivalled.

Through our own consultants and by partnerships with other specialist consultancy firms, we ensure that our clients have access to industry leading advice and guidance and training and mentoring solutions that deliver world-class results.


‘John is the Infrassistance Founder, Managing Director and Principal Consultant. He is an ITIL Expert, author of three service management books for the British Computer Society and a recognised authority on IT Service Management. He has advised numerous organisations around the world on IT optimisation, process maturity improvements and sourcing strategies, created the only one-day, tutor-led, accredited ITIL Foundation course and co-built the Axelos process maturity model.’