With our unique set of capabilities around people, processes and performance, we enable your IT department and contact centres to achieve their objectives and demonstrate value for money. We help remove operational constraints, build on existing strengths and deliver solutions that work in the real world of service provision, operations and data centres.


We empower your people to recognise and support your objectives. As the only training provider to exclusively use skilled practitioners as trainers, we bring the theory to life. Blended with our consultancy capabilities, we can integrate the training into a focussed improvement programme to help you achieve your goals and objectives.

Talent Management


We have access to talented people with extensive experience of delivering positive results for our clients. We can provide contractors, interims, or permanent staff at competitive rates and by only offering experienced professionals that we know personally, ensure that you get the results you need within your time and budgetary constraints.

Infrassistance: Taking Service Management to the Next Level

axelosEstablished in 1999, Infrassistance has built a track record of bringing service management best practice
into the everyday world of IT and contact centre operations. We equip organisations with the capabilities needed to deliver quality IT and support services that meet both the current and future needs of their business.

sfiaIn recent years, we have worked with organisations across many industry sectors, including: insurance, banking, local government, higher education, telecommunications, hospitality, managed services, infrastructure engineering, retail and automotive.

Our people are seasoned professionals, amongst the most experienced in their field and recognised experts in sourcing, service management, skills assessment, operational performance improvement,
governance, measurement frameworks and continual improvement. itil

Taking service management to the next level doesn’t have to be a major challenge. Our optimised methods and approaches and experience of supporting leading organisations will help ensure that
your objectives are achieved efficiently and effectively.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl Logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.