Talent Management

With our unique set of capabilities around people, processes and performance, we enable your IT department and contact centres to achieve their objectives and demonstrate value for money. We help remove operational constraints, build on existing strengths and deliver solutions that work in the real world of service provision, operations and contact centres.

We empower your people to recognise and support your objectives. As the only training provider to exclusively use skilled practitioners as trainers, we bring the theory to life. Blended with our consultancy capabilities, we can integrate the training into a focussed improvement programme to help you achieve your goals and objectives.

We have access to talented people with extensive experience of delivering positive results for our clients. We can provide contractors, interims, or permanent staff at competitive rates and by only offering experienced professionals that we know personally, ensure that you get the results you need within your time and budgetary constraints.

Infrassistance: Taking Service Management to the Next Level

Established in 1999, Infrassistance is a consultancy and training company specialising in IT service management. We work with organisations of all sizes around the world and in all industry sectors, helping them optimise the management of IT services and the corresponding business benefits.


The value we deliver comes from bringing together the pieces of the IT service management jigsaw to maximise the benefit your organisation receives from optimised IT services:

Our consultants are among the most experienced and qualified in their field, having advised some of the world’s best-known organisations.

When you work with Infrassistance, you can have confidence that you will receive impartial and expert advice from experienced people who have walked the walk not just talked the talk.


We are best known for ‘ITIL® In A Day’ our unique ability to provide a classroom-based ITIL Foundation course and exam in a single day.

We are the world’s ONLY accredited training provider to offer this course which has been running successfully since 2011 with a first-time pass rate in excess of 90%.

This has obvious productivity benefits which, together with the lower course fee, typically saves you more than £800 per delegate.

We also offer a two-day ITIL Foundation course for delegates newer to the subject with the same unique benefits and features of the one-day course and the same high pass rate.

Our training portfolio extends to:

  • ITIL Intermediate and Expert courses
  • Service management simulations
  • SFIA: Skills Framework for the Information Age
  • Lean Six-Sigma Practitioner
  • GDPR awareness and pre-assessment
  • Service catalogue production
  • Process owner training and mentoring
  • Leadership coaching and training

Talent Management

Finding the right people to join your team on a part-time or full-time basis, as contractors or interims can be a challenging task. By virtue of our consultancy capabilities, we have access to a pool of talented and experienced professionals with the appropriate attitude, experience and skills to help you achieve your goals.

We won’t flood you with CVs, rather we will seek to understand your specific requirements to ensure that we only offer you people we know can meet those requirements within your time and budgetary constraints.

Admin Re

Alliance Healthcare

Arnold Clark



Bentley Motors



Co-Op Retail Group



DLA Piper

Eddie Stobart

Edinburgh Airport


Fitness First

Imperial College

Informa Group

Kings College University

Mitchells and Butlers

Morgan Stanley & Co International

Premier Foods


Thames Water

The Cabinet Office

Travis Perkins

Trinity Mirror




WM Morrison